https://aurorapru-qa.grupoaviatur.com/contenidos/terminos-y-condiciones-del-sitio

Method
GET
HTTP Status
200
IP
216.73.216.57
Profiled on
Token
91ca00

ContentController :: viewAction

Request

GET Parameters

No GET parameters

POST Parameters

No POST parameters

Uploaded Files

No files were uploaded

Request Attributes

Key Value
_controller 
"Aviatur\ContentBundle\Controller\ContentController::viewAction"
_firewall_context 
"security.firewall.map.context.main"
_route 
"aviatur_content_view"
_route_params 
[
  "id" => "terminos-y-condiciones-del-sitio"
]
_security_firewall_run 
"_security_main"
id 
"terminos-y-condiciones-del-sitio"

Request Headers

Header Value
accept 
"*/*"
accept-encoding 
"gzip, br, zstd, deflate"
cookie 
"device_view=full; PHPSESSID=lerlg15armfq6lq4b33n4qsstl"
host 
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user-agent 
"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)"
x-php-ob-level 
"1"

Request Content

Request content not available (it was retrieved as a resource).

Response

Response Headers

Header Value
cache-control 
"no-cache, private"
content-type 
"text/html; charset=UTF-8"
date 
"Wed, 04 Feb 2026 01:03:55 GMT"
x-debug-token 
"91ca00"
x-frame-options 
"deny"

Cookies

Request Cookies

Key Value
PHPSESSID 
"lerlg15armfq6lq4b33n4qsstl"
device_view 
"full"

Response Cookies

No response cookies

Session

Session Metadata

Key Value
Created 
"Tue, 03 Feb 26 20:03:51 -0500"
Last used 
"Tue, 03 Feb 26 20:03:52 -0500"
Lifetime 
0

Session Attributes

Attribute Value
agencyAssetsFolder 
"aviatur"
agencyDataInfo 
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  "agency_phone" => "57 1 3821616"
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  "agency_phones" => [
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    "all" => [
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      "fare_cancellation" => [
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        "322 999 66 22"
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  "socialmedia" => [
    "Facebook" => ""
    "Twitter" => ""
    "Instagram" => ""
    "Linkedin" => ""
    "Youtube" => ""
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]
agencyId 
152
agencyShortName 
"Aviatur"
agencyTwigFlux 
true
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continuar sin a\u00f1adirlo a su compra, el viajero reconoce y acepta bajo su responsabilidad que ha sido informado sobre el seguro de asistencia y opt\u00f3 por no adquirirlo.*","aviatur_enable_special_discounts":"1","carros_comision":"N","aviatur_passenger_envelope_urlx":"{\"endpoint\":\"https:\/\/testpagos.grupoaviatur.com\/Aviatur.CartaPasajero.Services\/CartaPasajero.svc\",\"tempuri\":\"http:\/\/tempuri.org\/ICartaPasajero\/EnvioCartaPasajero\"}","service_consultation_process_pqr":"https:\/\/testpagos.grupoaviatur.com\/Aviatur.BPM.GESDOC\/ServiceAdapter.svc","aviatur_order_trace":"1","gtm_tag_tus_proximas_vacaciones":"true","aviatur_payment_retry_times":"1","suscribe_form_newsletter_check_out_vuelos":"{\"emblue\":{\"event_url\":\"https:\/\/track.embluemail.com\/contacts\/event\",\"auth_token\":\"Zjc5MDhiMGYwMmI2NGUxZDgwMTg0MjVlM2NlNDFjNDY=\",\"event_name\":\"suscripci\u00f3n_newsletter_check_out_vuelos\"}}","aviatur_captcha":"{\"Keys\":{\"RECAPTCHA_SITE_KEY\":\"6Lf8m94qAAAAAK0GEt0HhDzi5-qfUo0Bri9ziXeb\",\"RECAPTCHA_SECRET_KEY\":\"6Lf8m94qAAAAAHz-QxGmIUGi8hg8Hl9XFluburW7\"},\"Agencies\":[\"aviatur.com\",\"aviatursym.com\",\"legacy-qa.grupoaviatur.com\",\"aviviajes.com\",\"mayaturcolombia.com\",\"markaregion.com\",\"buenturismo.com.co\",\"vivemundo.com.co\",\"viajesarauca.com\",\"terranetcolombia.com\",\"cortesyciaviajesyturismo.com\",\"travelconsulting.com.co\",\"panturismo.com\",\"rokatur.com\",\"aeromedellin.com\",\"ofertasopentrip.com\",\"pasabordo.com.co\",\"mycolombiatravel.com\",\"explorertours.com.co\",\"nexotours.com\",\"aviajarturismo.com\",\"viajespremier.com\",\"bcmviajes.grupoaviatur.com\",\"javeturismo.com\",\"verticetravel.com\",\"ejecutivostours.com\",\"optimaviajes.com.co\",\"citytoursviajes.com\",\"viajesantares.com.co\",\"miviajecolombia.com\",\"adsleyton.com\",\"bluetours.com.co\",\"octopus.com.co\",\"viajesnuevomundo.com.co\",\"viajesvip.com.co\",\"turismomaya.com.co\",\"turismoabordo.com\",\"marstravelmayorista.com\",\"chicotoursviajes.com\",\"colombiantraveladvisors.com\",\"agenciadeviajes.compensar.com\",\"tusproximasvacaciones.com\",\"jtr.com.co\",\"viajesisa.com.co\",\"vialotravel.com\",\"turismo.cofrem.com.co\",\"luxuryviajes.com.co\",\"pelicanostours.com\",\"travelplus.com.co\",\"viajesuniverso.com\",\"balboaviajesyturismo.com.co\",\"colombiasky.com\",\"enterprisetravel.com.co\",\"inversionestietje.com.co\",\"logistics.travel\",\"viajesrutassa.com\",\"sistour.co\",\"swissandina.com.co\",\"transmundialviajes.com\",\"travel-center.co\",\"travelcollection.com.co\",\"travesiasviajes.com\",\"valletours.com.co\",\"viajesatlas.com.co\",\"viajesyturismocr.com\",\"oganesoff.com.co\",\"willitur.com\",\"vianorte.co\",\"viajesdelcomercio.com\",\"descansaviajando.com\",\"turismomega.com\",\"ecodestinos.grupoaviatur.com\",\"casadelturismo.com.co\",\"fantravel.com.co\",\"viajescoopava.com.co\",\"rocitur.com\",\"avianet.online\",\"milviajes.com.co\",\"natravel.com.co\",\"whitemark.grupoaviatur.com\", \"rokatur-qa.grupoaviatur.com\"]}","aviatur_aval_redirection1":"https:\/\/tuplus.com.co\/wps\/portal\/portal-lealtad\/web\/inicia-sesion","iva_exclude":"San Andres,Leticia","aviatur_aval_redirection":"{\"Config\":{\"links\":{\"logo\":\"https:\/\/190.144.253.146:4443\/wps\/portal\/portal-lealtad\/web\/inicio-externo\",\"login\":\"https:\/\/d31o0lmvvpo7nv.cloudfront.net\/adl-tuplus-frontend-portal-authentication\/index.html?xd_co_f=NWIyMTY0NWUtMmYzNS00MThiLWFmZTYtZWUwMzg5YjMyMjk0~ \"}}}","aval_url_mocks":"{\"addValidateToken\":\"https:\/\/run.mocky.io\/v3\/4a5ef779-ac9f-4775-b640-55d62645a5f0\",\"getDisposablePoints\":\"https:\/\/run.mocky.io\/v3\/2971606a-8fe2-45c9-9c2e-9ceddc085200\",\"addOnlineRedemption\":\"https:\/\/run.mocky.io\/v3\/8aa59e2d-707c-42e8-9ba3-ee27cd962525\"}","aviatur_pay_later":"0","aviatur_passenger_envelope_url":"{\"endpoint\":\"http:\/\/danubio3.testaviatur.local\/Aviatur.CartaPasajero.Services\/CartaPasajero.svc\",\"tempuri\":\"http:\/\/tempuri.org\/ICartaPasajero\/EnvioCartaPasajero\"}","countries_in_cash_with_lufthansa":"{\"countries\": [\"CZ\", \"DE\", \"DK\", \"FI\", \"GB\", \"IE\", \"LU\", \"NL\", \"NO\", \"PL\", \"UK\", \"BE\", \"CH\", \"ES\", \"HU\"]}","suscripci\u00f3n_newsletter_check_out_general":"{\"emblue\": {\"event_url\": \"https:\/\/track.embluemail.com\/contacts\/event\",\"auth_token\": \"Zjc5MDhiMGYwMmI2NGUxZDgwMTg0MjVlM2NlNDFjNDY=\",\"event_name\": \"suscripci\u00f3n_newsletter_check_out_general\"}}","aviatur_wstimatic":"{\"endpoint\":\"https:\/\/testpagos.grupoaviatur.com\/Aviatur.WSTimatic\/Service1.svc\",\"tempuri\":\"http:\/\/tempuri.org\/IService1\/GetDocumentRequestCountry\"}","hotel_avail_api":"https:\/\/meta-qa.grupoaviatur.com\/hotel\/rest_avail","viajero_frecuente":"false","Aviatur_plus_pay":"{\r\n  \"active\": \"1\",\r\n  \"login\": \"1\",\r\n  \"endpoint\": \"https:\/\/danubio3.testaviatur.local\/Aviatur.Plus.Pay\/hpp\/startCotUsu\"\r\n}","limit_order_product":"1000","google_tag_manager":"{\"Keys\":{\"aurorapru-qa.grupoaviatur.com\":\"GTM-NPTLTHJ8\"},\"Default\":\"GTM-NPTLTHJ8\"}","blackWeekCountdown":"{\"endDate\": \"2025-12-01T00:00:00\",\"isActive\": \"false\"}","config_flight_trayect_options":"{\"oneway\": true,\"round\": true,\"multi\": true}","iva_exclude_flight_admin_fee":"ADZ,LET,PVA","log_azure_directories":"[\"emitir_tc_officeid\",\"emitir_cash_officeid\",\"AirLowFareSearch\",\"AirDetail\",\"AirDetailCombined\",\"BridgePago\",\"HotelRoomList\",\"AirAddDataPassenger\",\"_pseRest\"]"}"
aurorapru-qa.grupoaviatur.com_url_redirects 
[
  "82c8821b890f968554095e2eed1ddea6" => false
  "bc9ddde499a5b3f4450834db8df4bbfb" => false
  "36e2d3c519148c43e4aecc6080633aba" => false
  "7c5899ce515ca9fd4a8f4b93bf689918" => false
]
domain 
"aurorapru-qa.grupoaviatur.com"
domainport 
"443"
domainsecure 
"aurorapru-qa.grupoaviatur.com"
emailNoReply 
"noreply@aviatur.com.co"
headerPromoEnd 
DateTime @1456225200 {#346
  date: 2016-02-23 06:00:00.0 America/Bogota (-05:00)
}
headerPromoStart 
DateTime @1456117200 {#219
  date: 2016-02-22 00:00:00.0 America/Bogota (-05:00)
}

Session Usage

0 Usages
Stateless check enabled

Session not used.

Flashes

Flashes

No flash messages were created.

Server Parameters

Server Parameters

Defined in .env

Key Value
APP_DEBUG 
"0"
APP_ENV 
"dev"
APP_SECRET 
"84d38d89724ab1f68c16de94af1c2a8e"
APP_TYPELOG 
"1"
AVIATURPLUS_LOGIN_SYMMETRICKEY 
"0sS8v2o0tJ8l7k0a7xD0yqjY6g2rJ8Xb7yQ6mL2H3zU"
AZURESTORAGE_CONTAINER_CDN 
"$web"
AZURESTORAGE_TOKEN_SAS_CDN 
"sp=racwl&st=2024-02-13T16:21:59Z&se=2027-01-01T05:00:00Z&spr=https&sv=2022-11-02&sr=c&sig=JorM3WgMT%2B86lDyGhSJNk78e9acAhfdy3%2B%2BZSIdb1%2FM%3D;"
AZURESTORAGE_URL_BLOB_CDN 
"https://aviaturcdndev.blob.core.windows.net"
AZURESTORAGE_URL_CDN 
"https://aviaturcdndev.z5.web.core.windows.net"
CORS_ALLOW_ORIGIN 
"^https?://(localhost|127\.0\.0\.1)(:[0-9]+)?$"
DATABASE_URL 
"mysql://qa_user:-usu@rio-de-QA-@mysqlb2c-qa.grupoaviatur.com:3306/symfony_qa"
DB_HOST 
"mysqlb2c-qa.grupoaviatur.com"
DB_NAME 
"symfony_qa"
DB_PASSWORD 
"-usu@rio-de-QA-"
DB_PORT 
"3306"
DB_USER 
"qa_user"
GOOGLE_API_KEY 
""
GOOGLE_AUTH_CONFIG 
"%kernel.project_dir%/path/to/file.json"
GOOGLE_CLIENT_ID 
"284028771676-7v5n96k9nru79hun2s6lo229oqmuqtpf.apps.googleusercontent.com"
GOOGLE_CLIENT_SECRET 
"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"
LOG_AZURE_CONTAINER 
"aviaturcom"
LOG_AZURE_STRCONN 
"DefaultEndpointsProtocol=https;AccountName=aviaturstorage;AccountKey=Vw+qpFiOPAdMTG6cnbRerLYvvT9cqD/2fUzmDy99wLF9BDLy43J4MRb2d0J30tWVMl3T0FpbpRYX934sePHg7g=="
MAILER_URL 
"null://localhost"
OPENCAGEDATA_SECRET_KEY 
"c6c6df6600b34bd7b9ba5a495a1344a6"
OPENCAGEDATA_URL 
"https://api.opencagedata.com"
OPENCAGEDATA_VERSION 
"v1"
REDIS_HOST 
"tls://GalileoTestCache.redis.cache.windows.net"
REDIS_PASSWORD 
"JYc50PuR8i1+xnQibZYtf66IEcfLBW0R5Qq6rJwSHQw="
REDIS_PORT 
"6380"
WKHTMLTOIMAGE_PATH 
"/bin/wkhtmltoimage"
WKHTMLTOPDF_PATH 
"/bin/wkhtmltopdf"

Defined as regular env variables

Key Value
CONTENT_LENGTH 
""
CONTENT_TYPE 
""
DOCUMENT_ROOT 
"/var/www/aviatur-legacy/web"
DOCUMENT_URI 
"/index.php"
FCGI_ROLE 
"RESPONDER"
GATEWAY_INTERFACE 
"CGI/1.1"
HOME 
"/var/www"
HTTPS 
"on"
HTTP_ACCEPT 
"*/*"
HTTP_ACCEPT_ENCODING 
"gzip, br, zstd, deflate"
HTTP_COOKIE 
"device_view=full; PHPSESSID=lerlg15armfq6lq4b33n4qsstl"
HTTP_HOST 
"aurorapru-qa.grupoaviatur.com"
HTTP_USER_AGENT 
"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)"
PHP_SELF 
"/index.php"
QUERY_STRING 
""
REDIRECT_STATUS 
"200"
REMOTE_ADDR 
"216.73.216.57"
REMOTE_PORT 
"12299"
REMOTE_USER 
""
REQUEST_METHOD 
"GET"
REQUEST_SCHEME 
"https"
REQUEST_TIME 
1770167033
REQUEST_TIME_FLOAT 
1770167033.3954
REQUEST_URI 
"/contenidos/terminos-y-condiciones-del-sitio"
SCRIPT_FILENAME 
"/var/www/aviatur-legacy/web/index.php"
SCRIPT_NAME 
"/index.php"
SERVER_ADDR 
"10.0.129.5"
SERVER_NAME 
"_"
SERVER_PORT 
"443"
SERVER_PROTOCOL 
"HTTP/1.1"
SERVER_SOFTWARE 
"nginx/1.18.0"
SYMFONY_DOTENV_VARS 
"GOOGLE_API_KEY,GOOGLE_CLIENT_ID,GOOGLE_CLIENT_SECRET,GOOGLE_AUTH_CONFIG,WKHTMLTOPDF_PATH,WKHTMLTOIMAGE_PATH,DB_USER,DB_PASSWORD,DB_HOST,DB_PORT,DB_NAME,DATABASE_URL,MAILER_URL,CORS_ALLOW_ORIGIN,APP_ENV,APP_DEBUG,APP_SECRET,APP_TYPELOG,LOG_AZURE_STRCONN,LOG_AZURE_CONTAINER,REDIS_HOST,REDIS_PORT,REDIS_PASSWORD,OPENCAGEDATA_URL,OPENCAGEDATA_VERSION,OPENCAGEDATA_SECRET_KEY,AZURESTORAGE_TOKEN_SAS_CDN,AZURESTORAGE_URL_BLOB_CDN,AZURESTORAGE_CONTAINER_CDN,AZURESTORAGE_URL_CDN,AVIATURPLUS_LOGIN_SYMMETRICKEY"
USER 
"www-data"

Sub Requests 1

ContentController :: extractUrlAction (token = 2864ac)

Key Value
_controller 
"Aviatur\ContentBundle\Controller\ContentController::extractUrlAction"
_format 
"html"
_locale 
"es"
separator1 
"src=""
separator2 
"""
text 
Aviatur\ContentBundle\Entity\Content {#2797
  -id: 165
  -title: "Términos y condiciones del sitio"
  -keywords: "términos, condiciones, Aviatur, pagina"
  -url: "terminos-y-condiciones-del-sitio"
  -description: "{"type":"informacion-aviatur","column":"no","description":"El uso de este sitio web, ratifica su acuerdo con los términos y condiciones expuestos a continuación. Por favor léalos antes de hacer uso del sitio"}"
  -text: """
    <div class="contenidos">\r\n
    <div class="containerGeneral wrapper flex flex-col items-start m:items-center s:items-center xxs:items-center">\r\n
    <h1 style="color: #042a44; font-size: 2rem; font-family: Roboto; line-height: 2.5rem; font-weight: bold; margin: 8px;">T&Eacute;RMINOS Y CONDICIONES</h1>\r\n
    <h3 style="color: #042a44; font-size: 1.5rem; font-family: Roboto; line-height: 2rem; font-weight: bold; margin: 8px;">CONDICIONES DEL SITIO WEB</h3>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">Al usar este sitio web, el usuario ratifica su acuerdo con los <strong>t&eacute;rminos y condiciones</strong> expuestos a continuaci&oacute;n. Por favor, l&eacute;alos cuidadosamente antes de usar el sitio. Si no est&aacute; de acuerdo con alguna secci&oacute;n del contenido, por favor envi&eacute; un email a servicio al cliente <strong>soptepagelectronic@aviatur.com</strong> antes de utilizar este sitio web.</p>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">Aviatur no garantiza que sus aplicaciones funcionar&aacute;n de manera ininterrumpida o sin errores, que los defectos ser&aacute;n corregidos o que el sitio o el servidor est&aacute;n libres de virus u otros componentes peligrosos. En ning&uacute;n caso Aviatur podr&aacute; ser culpado por cualquier da&ntilde;o directo o indirecto, o por da&ntilde;os consecuenciales, incluyendo, sin limitaciones, lucro cesante, costo de reemplazo de productos, inhabilidad para usar el contenido, errores cometidos en accesos por clic del rat&oacute;n, incluso si esta Agencia de Viajes es advertida sobre la posibilidad de dichos da&ntilde;os. Si las leyes locales no permiten la exclusi&oacute;n de responsabilidades, las exclusiones antes enumeradas no aplicar&aacute;n.</p>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">Este sitio es ofrecido al usuario para su aceptaci&oacute;n sin negociaci&oacute;n de los <strong>t&eacute;rminos, condiciones y cl&aacute;usulas</strong> en &eacute;l contenidas. La relaci&oacute;n entre el sitio web de Aviatur y el usuario ser&aacute; aquella de contratante independientes y ninguna de las partes (incluyendo funcionarios, agentes y empleados) podr&aacute; ser considerada o constituida como socios, empresas conjuntas, fideicomisos, empleados y/o agentes comunes.</p>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">El usuario no podr&aacute; asignar, convenir, subcontratar o delegar sus derechos, deberes y obligaciones aqu&iacute; indicadas.</p>\r\n
    <h3 style="color: #042a44; font-size: 1.5rem; font-family: Roboto; line-height: 2rem; font-weight: bold; margin: 8px;">Autorizaciones, licencias y Marcas Registradas</h3>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">Aviatur es propietaria de este sitio y posee las autorizaciones correspondientes para el uso de las im&aacute;genes, gr&aacute;ficas, iconos, caracteres, m&uacute;sica, textos, software, videos y otros contenidos del sitio (que en adelante entendido como el "<strong>contenido</strong>"), as&iacute; como de las codificaciones HTML, CGI, WS y otros c&oacute;digos y textos en cualquier formato (que en adelante entendido como el "<strong>c&oacute;digo</strong>").</p>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">Ning&uacute;n c&oacute;digo o contenido podr&aacute; modificarse, alterarse, copiarse, distribuirse, retransmitirse, exponerse, utilizar, reproducido y/o publicado bajo ning&uacute;n concepto, excepto bajo autorizaci&oacute;n de Aviatur y en las instrucciones de cada secci&oacute;n de este sitio.</p>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">Mediante la aceptaci&oacute;n de estas condiciones, el usuario que introduzca rese&ntilde;as, im&aacute;genes, v&iacute;deos o comentarios en el sitio web, acepta ceder a Aviatur el derecho no exclusivo, perpetuo, irrevocable y totalmente transferible de utilizar, reproducir, modificar, adaptar, publicar, traducir, crear productos derivados, distribuir y exhibir dichas rese&ntilde;as, im&aacute;genes, v&iacute;deos o comentarios en todo el mundo y en cualquier medio de comunicaci&oacute;n. Tambi&eacute;n conceder&aacute; a esta Agencia de Viajes y sub licenciatarios el derecho a usar el nombre que acompa&ntilde;e a dicha rese&ntilde;a o comentario, en caso de haberlo, en relaci&oacute;n con dicha rese&ntilde;a o comentario.</p>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">Cualquier modificaci&oacute;n o uso del contenido o c&oacute;digo de este sitio para prop&oacute;sitos diferentes de los permitidos constituyen una violaci&oacute;n de las leyes de derechos de autor (<strong>Copyright</strong>) y otros derechos de propiedad intelectual, as&iacute; como a las normas penales a que d&eacute; lugar la situaci&oacute;n particular.</p>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">Los usuarios y, en general, aquellas personas que se propongan establecer un enlace entre cualquier sitio web y, cualquiera de las p&aacute;ginas, del sitio web, deber&aacute;n respetar la imagen corporativa y el logotipo de este Sitio Web. No se podr&aacute;n establecer enlaces del sitio web a sitios web donde no aparezca el logotipo o cualquier elemento que identifique como titular del sitio web a Aviatur, todo lo anterior con la debida previa y escrita autorizaci&oacute;n de uso por parte de esta Agencia de Viajes.</p>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">Este sitio ha sido dise&ntilde;ado &uacute;nica y exclusivamente para el uso personal del usuario. Est&aacute; prohibido comercializar el contenido, productos, informaci&oacute;n, software y servicios obtenidos de este sitio.</p>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">Los contenidos de este sitio web est&aacute;n registrados bajo las leyes de <strong>Copyright</strong>, es marca registrada de Aviatur.</p>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">Si usted tiene conocimiento de una infracci&oacute;n de nuestra marca, por favor h&aacute;ganoslo saber al e-mail a <strong>vsoptepagelectronic@aviatur.com</strong>.</p>\r\n
    </div>\r\n
    <div class="containerGeneral wrapper flex flex-col items-start m:items-center s:items-center xxs:items-center">\r\n
    <h2 style="color: #042a44; font-size: 2rem; font-family: Roboto; line-height: 2.5rem; font-weight: bold; margin: 8px;">Programas de computaci&oacute;n</h2>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">Todo programa de computaci&oacute;n disponible para ser bajado desde este sitio tiene derechos reservados. Su uso est&aacute; gobernado por los t&eacute;rminos del acuerdo de <strong>licencia para usuario final</strong>, que acompa&ntilde;a o est&aacute; incluido en el programa de computaci&oacute;n (<strong>Contrato de licencia</strong>). No se puede instalar o utilizar ning&uacute;n programa que tenga un acuerdo de licencias sin haber antes aprobado los t&eacute;rminos de dicho acuerdo. Para cualquier programa de computaci&oacute;n no acompa&ntilde;ado por un acuerdo de licencia, el propietario del mismo garantiza al usuario la <strong>licencia personal e intransferible</strong> para su uso, de acuerdo con lo estipulado en los t&eacute;rminos y condiciones indicadas en este documento.</p>\r\n
    <h3 style="color: #042a44; font-size: 1.5rem; font-family: Roboto; line-height: 2rem; font-weight: bold; margin: 8px;">Requisitos t&eacute;cnicos de acceso</h3>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">Para acceder al sitio web, el usuario debe contar con un acceso a la <strong>Red Internet</strong>, abonar las tarifas de acceso y conexi&oacute;n correspondientes y tener el equipo y los sistemas inform&aacute;ticos necesarios para realizar la conexi&oacute;n a la Red, incluyendo un terminal que sea adecuado al efecto (ordenador, tel&eacute;fono, etc.) y un m&oacute;dem u otro dispositivo de acceso.</p>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">Para el correcto acceso y uso de determinados contenidos y servicios del sitio web, es necesaria la descarga en el equipo inform&aacute;tico del usuario de determinados programas de ordenador u otros elementos l&oacute;gicos. Dicha instalaci&oacute;n correr&aacute; a cargo del usuario, declinando a Aviatur de cualquier tipo de responsabilidad que de ello se pudiera derivar. Siempre en la p&aacute;gina de inicio se le informa al usuario que caracter&iacute;sticas debe tener, para poder ver y utilizar de una forma correcta el sitio web.</p>\r\n
    <h3 style="color: #042a44; font-size: 1.5rem; font-family: Roboto; line-height: 2rem; font-weight: bold; margin: 8px;">Limitaciones de uso personal y comercial</h3>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">Este sitio solamente puede ser utilizado para hacer reservaciones aut&eacute;nticas o compras y no puede ser utilizado con otros prop&oacute;sitos que los aqu&iacute; descritos. No se realizar&aacute; ning&uacute;n tipo de reservas especulativas, falsas o fraudulentas. El usuario asume que es mayor de edad para hacer uso del sitio y para aceptar las obligaciones legales y econ&oacute;micas que ello conlleva. El usuario acepta que es consciente de todas las responsabilidades que deriven del uso del sitio web de Aviatur ya sean estas provocadas por usted o por terceros operando bajo su contrase&ntilde;a. La informaci&oacute;n, c&oacute;digos de programaci&oacute;n, productos y dem&aacute;s servicios publicados en este portal pueden contener errores tipogr&aacute;ficos e inexactitudes. Esta Agencia de Viajes y colaboradores realizar&aacute;n peri&oacute;dicamente cambios para actualizar la informaci&oacute;n. Como condici&oacute;n para el uso de este sitio, el usuario garantiza que no realizar&aacute; en el mismo ninguna actividad ilegal o prohibida en los t&eacute;rminos, condiciones y requerimientos arriba mencionados.</p>\r\n
    <h3 style="color: #042a44; font-size: 1.5rem; font-family: Roboto; line-height: 2rem; font-weight: bold; margin: 8px;">Malas pr&aacute;cticas</h3>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;"><strong>"Churning"</strong>: Se considera mala pr&aacute;ctica la realizaci&oacute;n de varias reservas consecutivas para el mismo destino- pasajero- fecha - hora - aerol&iacute;nea. Raz&oacute;n por la cual le solicitamos abstenerse de realizar dicha actividad.</p>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;"><strong>"Duplicidad"</strong>: Se considera mala pr&aacute;ctica la realizaci&oacute;n de una nueva reserva estando vigente la primera (Mismo destino-pasajero-fecha-hora &ndash;aerol&iacute;nea).</p>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">En raz&oacute;n de lo anterior solicitamos no efectuar m&aacute;s de una solicitud de reserva, para la misma persona y en la misma ruta, por cuanto se generar&iacute;an inconvenientes con la aerol&iacute;nea que podr&iacute;an conllevar la cancelaci&oacute;n autom&aacute;tica de vuelos por duplicidad de reservas, as&iacute; como el cobro de una penalidad impuesta por la Aerol&iacute;nea.</p>\r\n
    </div>\r\n
    <div class="containerGeneral wrapper flex flex-col items-start m:items-center s:items-center xxs:items-center">\r\n
    <h2 style="color: #042a44; font-size: 2rem; font-family: Roboto; line-height: 2.5rem; font-weight: bold; margin: 8px;">Conexiones y enlaces con terceros portales</h2>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">Este sitio puede contener enlaces (v&iacute;nculos) que comuniquen con portales operados por terceros independientes del sitio web de <strong>Aviatur</strong>.</p>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;"><strong>Aviatur</strong> no tiene ning&uacute;n control sobre los mismos y no se responsabiliza de sus contenidos. La inclusi&oacute;n de estos sitios en el sitio web de <strong>Aviatur</strong>, no implica ning&uacute;n tipo de asociaci&oacute;n con dichas terceras partes ni sus operadores. Este Sitio Web tiene conexiones con otros sitios web, por favor tenga en cuenta que cuando usted entra en uno de estos enlaces, usted est&aacute; entrando en un portal ajeno al sitio en internet de <strong>Aviatur</strong> y &eacute;sta, no tiene, por tanto, ninguna responsabilidad. Se aconseja que lea las instrucciones de dichos sitios sobre la privacidad de estos, ya que estas pueden ser diferentes de las ofrecidas por <strong>Aviatur</strong>. Por supuesto, el usuario es el &uacute;nico responsable de mantener el secreto de sus contrase&ntilde;as y de la informaci&oacute;n contenida en su cuenta. Por favor sea muy cuidadoso con esta informaci&oacute;n.</p>\r\n
    <h3 style="color: #042a44; font-size: 1.5rem; font-family: Roboto; line-height: 2rem; font-weight: bold; margin: 8px;">Servicio de Ayuda</h3>\r\n
    <h4 style="color: #042a44; font-size: 1.25rem; font-family: Roboto; line-height: 2rem; font-weight: bold; margin: 8px;">Uso de carteleras, salas de charla y otros foros de comunicaci&oacute;n</h4>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">Si el sitio contiene carteleras, salas de charla y otros medios o foros de comunicaci&oacute;n de mensajes. Usted, como usuario de los mismos, acuerda enviar y recibir solo mensajes y material que sea apropiado y que est&eacute; relacionado con el mismo. Como ejemplos del mal uso del foro estar&iacute;an:</p>\r\n
    <ul style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px; list-style-type: disc; padding-left: 20px;">\r\n
    <li><strong>Difamar</strong>, insultar, abusar, acosar, amenazar y violar los derechos legales (como el derecho de privacidad y publicidad) de terceros.</li>\r\n
    <li>Publicar, distribuir, anunciar o diseminar cualquier tipo de informaci&oacute;n o material difamatorio, discriminatorio, obsceno, indecente o ilegal.</li>\r\n
    <li>Cargar archivos que contengan software u otro material protegido por las leyes de propiedad intelectual (o derechos de autor) a menos que se posean dichas autor&iacute;as y derechos o se hayan recibido todos los permisos pertinentes de uso.</li>\r\n
    <li>Cargar archivos que contengan virus, est&eacute;n corruptos o contengan cualquier tipo de programas o c&oacute;digo que puedan da&ntilde;ar las operaciones de las computadoras de terceros.</li>\r\n
    <li>Eliminar cualquier atribuci&oacute;n de autor&iacute;as, notificaciones legales, designaciones de propiedad y/o marcas en cualquier archivo del sistema.</li>\r\n
    <li>Falsificar el origen de la fuente, del programa de computaci&oacute;n o de cualquier material contenido en el archivo cargado.</li>\r\n
    <li>Anunciar u ofrecer la venta de bienes y/o servicios, realizar encuestas, concursos o enviar cartas en cadena.</li>\r\n
    <li>Bajar cualquier archivo cargado por cualquier otro usuario de un foro con conocimiento de que no deber&iacute;a de ser legalmente distribuido de esa manera.</li>\r\n
    </ul>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">Como usuario usted acepta que los foros son para uso de comunicaciones p&uacute;blicas y no privadas. As&iacute; mismo, usted acepta que las charlas, conferencias, boletines y otras comunicaciones entre otros usuarios no est&aacute;n respaldadas por esta Agencia de Viajes, o sus afiliados, y que dichas comunicaciones no ser&aacute;n consideradas para revisi&oacute;n, control de virus y/o aprobadas por esta Agencia de Viajes o sus afiliados. Esta Agencia de Viajes se reserva el derecho de retirar sin notificaci&oacute;n previa cualquier contenido de un f&oacute;rum, as&iacute; como el derecho total de denegar, a su discreci&oacute;n, el acceso a cualquier usuario portal o a cualquier parte del mismo sin previo aviso.</p>\r\n
    <h3 style="color: #042a44; font-size: 1.5rem; font-family: Roboto; line-height: 2rem; font-weight: bold; margin: 8px;">Seguridad y privacidad</h3>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">Toda la informaci&oacute;n que usted suministra en nuestro sitio en el momento de registrarse es transmitida a trav&eacute;s de <strong>SSL</strong> (<strong>Security Socket Layer</strong>). Este sistema de c&oacute;digos probado, permite a su equipo codificar la informaci&oacute;n antes de que esta sea enviada a nuestro sistema.</p>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">La informaci&oacute;n codificada llega a nuestros servidores los cuales se encuentran con todos los parches de seguridad actualizados y los puertos no utilizados cerrados y protegidos con firewall, para finalmente tomar su forma original y es almacenada en nuestra base de datos.</p>\r\n
    <h3 style="color: #042a44; font-size: 1.5rem; font-family: Roboto; line-height: 2rem; font-weight: bold; margin: 8px;">Riesgos de Seguridad que debe tener en cuenta cuando realiza transacciones en Internet</h3>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">Se puede presentar que un usuario sea enga&ntilde;ado por medio de correos electr&oacute;nicos o alg&uacute;n enga&ntilde;o de servidores DNS, para visitar un sitio falso que presente el mismo dise&ntilde;o, pero donde los datos de la tarjeta sean cargados en el sistema falso, robando informaci&oacute;n del tarjeta habiente. Por lo que se recomienda al usuario entrar por los dominios conocidos para disminuir los riesgos y realizar las transacciones de forma segura.</p>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">Se puede presentar que el computador donde el usuario este realizando la transacci&oacute;n, tenga instalado sin conocimiento previo del usuario alg&uacute;n software esp&iacute;a o mal intencionado que capture todo lo digitado por el teclado o capture informaci&oacute;n de dispositivos de entrada y sean enviados a alguna red o host en internet. Por lo anterior se recomienda en lo posible que la transacci&oacute;n sea realizada desde un dispositivo de confianza.</p>\r\n
    <h3 id="titleCookies" style="color: #042a44; font-size: 1.5rem; font-family: Roboto; line-height: 2rem; font-weight: bold; margin: 8px;">Uso de tecnolog&iacute;a cookie</h3>\r\n
    <ol>\r\n
    <li style="color: #042a44; font-size: 1.25rem; font-family: Roboto; line-height: 2rem; font-weight: bold; margin: 8px;">¿Qué son las cookies?</li>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">Las cookies son pequeños archivos de texto que se almacenan en tu dispositivo (computador, móvil, tablet, etc.) cuando visitas nuestro sitio web. Estas cookies contienen información sobre tu navegación y se utilizan para mejorar tu experiencia como usuario, personalizar contenidos, ofrecer funciones de redes sociales y analizar el tráfico en nuestra plataforma.</p>\r\n
    \r\n
    <li style="color: #042a44; font-size: 1.25rem; font-family: Roboto; line-height: 2rem; font-weight: bold; margin: 8px;">¿Qué tipos de cookies utilizamos?</li>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">En Aviatur utilizamos los siguientes tipos de cookies:</p>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">a. Cookies necesarias o esenciales\r\n
    Son imprescindibles para el funcionamiento básico y seguro del sitio web. Permiten, entre otras funciones, el inicio de sesión, la navegación segura, el proceso de reservas y la prestación adecuada de nuestros servicios turísticos. Estas cookies no pueden desactivarse en nuestros sistemas, ya que sin ellas el sitio no funcionaría correctamente.</p>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">b. Cookies de terceros (analítica, mercadeo y redes sociales)\r\n
    Son instaladas por servicios y plataformas externas con el fin de:</p>\r\n
    <ul style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">\r\n
        <li>Analizar la interacción de los usuarios con nuestro sitio y mejorar su rendimiento (por ejemplo, Google Analytics, Hotjar).</li>\r\n
        <li>Mostrar publicidad personalizada y medir su efectividad (por ejemplo, Google Ads, Meta Ads).</li>\r\n
        <li>Integrar funcionalidades de redes sociales y permitir compartir contenidos (por ejemplo, Facebook, Instagram, LinkedIn, X).</li>\r\n
    </ul>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">Aviatur no controla directamente estas cookies y su funcionamiento depende de cada tercero. Te recomendamos consultar las políticas de cookies de dichos proveedores para obtener información detallada sobre su uso y configuración.</p>\r\n
    <li style="color: #042a44; font-size: 1.25rem; font-family: Roboto; line-height: 2rem; font-weight: bold; margin: 8px;">Consentimiento</li>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">Cuando accedes por primera vez a nuestro sitio web, te solicitamos tu consentimiento para el uso de cookies que no sean estrictamente necesarias. Puedes:</p>\r\n
    <ul style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">\r\n
        <li>Aceptar todas las cookies.</li>\r\n
        <li>Configurar tus preferencias.</li>\r\n
        <li>Rechazar todas excepto las necesarias.</li>\r\n
    </ul>\r\n
    <li style="color: #042a44; font-size: 1.25rem; font-family: Roboto; line-height: 2rem; font-weight: bold; margin: 8px;">Gestión de cookies</li>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">Puedes administrar tus preferencias directamente desde nuestro sitio web o a través de la configuración de tu navegador. Ten en cuenta que deshabilitar ciertas cookies puede afectar tu experiencia de navegación y la disponibilidad de algunos servicios.</p>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">A continuación, te indicamos cómo gestionar cookies en los principales navegadores:</p>\r\n
    <ul style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">\r\n
        <li><strong>Google Chrome:</strong> chrome://settings/cookies</li>\r\n
        <li><strong>Mozilla Firefox:</strong> chromeabout:preferences#privacy</li>\r\n
        <li><strong>Microsoft Edge:</strong> chromeConfiguración > Privacidad, búsqueda y servicios.</li>\r\n
        <li><strong>Safari:</strong> Preferencias > Privacidad.</li>\r\n
    </ul>\r\n
    <li style="color: #042a44; font-size: 1.25rem; font-family: Roboto; line-height: 2rem; font-weight: bold; margin: 8px;">Actualizaciones a esta política</li>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">Aviatur puede modificar esta Política de Cookies en cualquier momento. Las actualizaciones se comunicarán mediante un aviso en nuestro sitio web o por otros medios apropiados. Te recomendamos revisar esta política periódicamente para mantenerte informado.</p>\r\n
    <li style="color: #042a44; font-size: 1.25rem; font-family: Roboto; line-height: 2rem; font-weight: bold; margin: 8px;">Contacto</li>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">AviaturSi tienes dudas o inquietudes sobre nuestra Política de Cookies, puedes \r\n
    comunicarte con nosotros a través de nuestro formulario de contacto en: <a href="mailto:soptepagelectronic@aviatur.com">soptepagelectronic@aviatur.com</a>\r\n
    </p>\r\n
    </div>\r\n
    <div class="containerGeneral wrapper flex flex-col items-start m:items-center s:items-center xxs:items-center">\r\n
    <h2 style="color: #042a44; font-size: 2rem; font-family: Roboto; line-height: 2.5rem; font-weight: bold; margin: 8px;">CONDICIONES GENERALES DE LOS SERVICIOS</h2>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">Una vez realizada la reserva y efectuado el pago por parte del usuario, se entiende que se han aceptado los t&eacute;rminos y condiciones de <strong>Aviatur</strong> y el prestador del servicio. Las pol&iacute;ticas del sitio web de <strong>Aviatur</strong>, las de los proveedores de los servicios y las que se han puesto en conocimiento del usuario por cualquier medio son aplicables, por lo cual, cualquier anulaci&oacute;n o cambio puede estar sujeto a penalidad de acuerdo con las pol&iacute;ticas informadas.</p>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">Los impuestos, tasas y contribuciones que afecten las tarifas a&eacute;reas, hoteleras y los dem&aacute;s servicios ofrecidos por <strong>Aviatur</strong>, pueden sufrir variaci&oacute;n en cualquier momento por las disposiciones gubernamentales ajenas e independientes a la operaci&oacute;n propia de la Agencia.</p>\r\n
    <h3 style="color: #042a44; font-size: 1.5rem; font-family: Roboto; line-height: 2rem; font-weight: bold; margin: 8px;">CL&Aacute;USULA DE RESPONSABILIDAD AVIATUR</h3>\r\n
    <h4 style="color: #042a44; font-size: 1.25rem; font-family: Roboto; line-height: 2rem; font-weight: bold; margin: 8px;">R&eacute;gimen general de responsabilidad</h4>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;"><strong>Aviatur S.A.S.</strong> est&aacute; sujeta al r&eacute;gimen de responsabilidad que establece la Ley 300 de 1996, Decreto 1074 de 2015 y las normas que los modifiquen, adicionen o reformen, y act&uacute;a como agente intermediario entre el usuario y el prestador del servicio tur&iacute;stico seleccionado por el usuario. La responsabilidad de la agencia respecto de la calidad del servicio se limita &uacute;nica y exclusivamente a los t&eacute;rminos de cada ofrecimiento, teniendo en cuenta las condiciones espec&iacute;ficas de cada proveedor, las cuales son dadas a conocer de manera completa y oportuna al usuario para su entendimiento, acept&aacute;ndolas integralmente con el primer pago que efect&uacute;e de los servicios adquiridos. Los &iacute;tems y servicios adicionales que no est&eacute;n descritos en el ofrecimiento deben entenderse como no incluidos.</p>\r\n
    <h4 style="color: #042a44; font-size: 1.25rem; font-family: Roboto; line-height: 2rem; font-weight: bold; margin: 8px;">Transporte a&eacute;reo</h4>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;"><strong>Aviatur</strong> no asume responsabilidad por la prestaci&oacute;n del servicio de transporte a&eacute;reo; la prestaci&oacute;n de dicho servicio, retrasos o modificaciones imprevistas en los horarios de los vuelos dispuestos por las aerol&iacute;neas, los derechos del usuario y los procedimientos para hacer efectivas las devoluciones de dinero a que estos hechos den lugar se rigen por lo dispuesto en el Reglamento Aeron&aacute;utico Colombiano (RAC 3), atendiendo las particularidades de la tarifa a&eacute;rea adquirida.</p>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;"><strong>Aviatur</strong>, en su calidad de simple intermediaria declina toda responsabilidad por retrasos, adelantos o anulaciones que se produzcan por parte de las compa&ntilde;&iacute;as a&eacute;reas o las empresas transportistas, los cargos que se originen por este concepto estar&aacute;n a cargo de los usuarios.</p>\r\n
    <h4 style="color: #042a44; font-size: 1.25rem; font-family: Roboto; line-height: 2rem; font-weight: bold; margin: 8px;">Custodia de bienes personales</h4>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">La responsabilidad por el cuidado y custodia de los art&iacute;culos personales recae exclusivamente en el usuario, salvo que los mismos hayan sido puestos a disposici&oacute;n del prestador del servicio para su cuidado. En caso de llevar consigo objetos de valor, el usuario deber&aacute; darlo a conocer directamente al prestador del servicio, para tomar todas las medidas de cuidado necesarias para proteger dichos objetos; de lo contrario, las p&eacute;rdidas y aver&iacute;as que sufran tales objetos deber&aacute; asumirlas en su integridad el usuario sin posibilidad de solicitar compensaci&oacute;n o indemnizaci&oacute;n de perjuicios.</p>\r\n
    <h4 style="color: #042a44; font-size: 1.25rem; font-family: Roboto; line-height: 2rem; font-weight: bold; margin: 8px;">Causales de exoneraci&oacute;n de responsabilidad de la Agencia</h4>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;"><strong>Aviatur</strong> y los operadores no asumen responsabilidad por eventos de <strong>Caso Fortuito</strong>, <strong>Fuerza Mayor</strong> o Hecho de un Tercero tales como, accidentes, huelgas, asonadas, terremotos, fen&oacute;menos clim&aacute;ticos o naturales, condiciones de seguridad, factores pol&iacute;ticos, retiro del viajero por conductas que atenten contra la realizaci&oacute;n del viaje, negaci&oacute;n de permisos de ingreso, decisi&oacute;n del pa&iacute;s de destino de impedir el ingreso o movilidad del viajero, muerte, asuntos de salubridad, hechos de terceros, y cualquier otro evento ajeno a la agencia, que pudiere afectar la ejecuci&oacute;n o continuidad del viaje; en tales eventos, los reintegros de dinero se efectuar&aacute;n conforme a la ley y las pol&iacute;ticas impuestas por cada proveedor de servicios seg&uacute;n corresponda.</p>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;"><strong>Aviatur</strong> no se responsabiliza por los gastos personales ni adicionales al plan espec&iacute;fico en los que el usuario incurra, y tampoco asume responsabilidad por da&ntilde;os o p&eacute;rdidas generadas al usuario por su impericia, negligencia o culpa. Sin embargo, <strong>Aviatur</strong> se reservar&aacute; en favor del usuario el derecho de modificar cualquier itinerario preestablecido o suspender los servicios, de acuerdo con las necesidades del usuario, lo anterior sin derecho a reembolso alguno.</p>\r\n
    <h4 style="color: #042a44; font-size: 1.25rem; font-family: Roboto; line-height: 2rem; font-weight: bold; margin: 8px;">Reserva al derecho de permanencia</h4>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">La agencia y los prestadores de servicios se reservan el derecho de expulsar a un usuario cuando su comportamiento, reprochable disciplinaria y/o penalmente, genere inconvenientes en la ejecuci&oacute;n normal del servicio y cause perturbaci&oacute;n a terceros; se entiende que el comportamiento es reprochable cuando atente contra la moral, orden p&uacute;blico y buenas costumbres. El usuario deber&aacute; asumir por su cuenta y riesgo los gastos que se le generen por la exclusi&oacute;n del programa, y ser&aacute; el &uacute;nico y exclusivo responsable de las reclamaciones por compensaci&oacute;n y/o indemnizaci&oacute;n de perjuicios que realicen terceros afectados, incluido el prestador de servicios, manteniendo indemne a la agencia y a los prestadores de servicios sobre tal situaci&oacute;n.</p>\r\n
    <h4 style="color: #042a44; font-size: 1.25rem; font-family: Roboto; line-height: 2rem; font-weight: bold; margin: 8px;">Vigencia del precio y tasa aplicable</h4>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">Los precios de los programas est&aacute;n sujetos a cambios por fluctuaci&oacute;n de monedas internacionales, decisiones gubernamentales modificaci&oacute;n de impuestos, tasas o contribuciones que graven los servicios prestados, entre otras situaciones ajenas a la agencia, y s&oacute;lo regir&aacute;n los precios vigentes en el momento de expedici&oacute;n de los tiquetes a&eacute;reos y vouchers de los dem&aacute;s servicios, al haber confirmaci&oacute;n de compra.</p>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">Los precios que se registren en la publicidad y en sus respectivas cotizaciones pueden fluctuar debido a la disponibilidad cambiante de los prestadores de servicios, en los cuales la <strong>Aviatur</strong> no tiene injerencia alguna. Los precios anunciados en moneda distinta al peso colombiano ser&aacute;n convertidos seg&uacute;n la tasa de cambio (TRM / TF <strong>Aviatur</strong>) aplicable para la fecha de pago; los costos administrativos y financieros generados por pago con moneda extranjera ser&aacute;n asumidos por el usuario.</p>\r\n
    </div>\r\n
    <div class="containerGeneral wrapper flex flex-col items-start m:items-center s:items-center xxs:items-center">\r\n
    <h4 style="color: #042a44; font-size: 1.25rem; font-family: Roboto; line-height: 2rem; font-weight: bold; margin: 8px;">Documentaci&oacute;n</h4>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">La agencia informar&aacute; de manera oportuna acerca de los requisitos de documentaci&oacute;n y sanidad que se requieran para cada destino y que hayan sido debidamente informados por las entidades competentes. Los planes comercializados no incluyen tr&aacute;mite de pasaportes, visado o permisos de salida del pa&iacute;s y/o ingreso a otro Estado, y es responsabilidad exclusiva del usuario cumplir con los requisitos de documentaci&oacute;n necesarios para efectuar el viaje. Por ende, <strong>Aviatur</strong> recomienda al usuario tomar todas las precauciones necesarias relacionadas con documentaci&oacute;n migratoria y gubernamental antes de adquirir servicios tur&iacute;sticos, toda vez que ni los operadores ni la agencia se responsabilizan por la no ejecuci&oacute;n de los servicios cuando es imputable al usuario por este tema.</p>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">En caso de prestar asesor&iacute;a para la expedici&oacute;n de la documentaci&oacute;n requerida para el viaje, <strong>Aviatur</strong> no se responsabiliza por los resultados del tr&aacute;mite, debido a que el otorgamiento de pasaporte, visa, o cualquier tipo de permiso de ingreso, salida del pa&iacute;s, tr&aacute;nsito en otro pa&iacute;s, entre otros, es decisi&oacute;n discrecional de la autoridad gubernamental competente que los expide. Es responsabilidad &uacute;nica y exclusiva del usuario portar y exhibir en todo momento, los documentos que se requieran para efectuar el viaje y para garantizar la estancia en el lugar de destino, para corroborar la situaci&oacute;n ante las autoridades que as&iacute; lo requieran; es responsabilidad del usuario portar los documentos aut&eacute;nticos, pues cualquier irregularidad presentada es exclusiva responsabilidad del usuario.</p>\r\n
    <h4 style="color: #042a44; font-size: 1.25rem; font-family: Roboto; line-height: 2rem; font-weight: bold; margin: 8px;">Seguros adicionales</h4>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">Para efectos de robustecer la protecci&oacute;n, el usuario podr&aacute; adquirir p&oacute;lizas de seguro que coadyuven al &eacute;xito de su viaje. Dichos productos obedecen a contratos de seguro y/o asistencia en viaje seg&uacute;n corresponda, y se ejecutar&aacute;n conforme a las pol&iacute;ticas, t&eacute;rminos y condiciones de los agentes de seguros que el usuario puede contratar. La informaci&oacute;n sobre coberturas, tr&aacute;mites, derechos y obligaciones ser&aacute; aquella que las aseguradoras o prestadores de servicios de asistencia le ha suministrado a la agencia, quien se la dar&aacute; a conocer al usuario de manera oportuna para que decida sobre su adquisici&oacute;n y conveniencia. <strong>Aviatur</strong> como agente intermediario velar&aacute;n por que la prestaci&oacute;n de servicios operada por terceros sea &oacute;ptima y de calidad seg&uacute;n lo ofrecido, brindando al usuario toda la colaboraci&oacute;n y gesti&oacute;n para hacer llegar a los proveedores las peticiones, quejas o reclamos que deseen elevar, antes, durante y despu&eacute;s de la ejecuci&oacute;n de los servicios. Sin embargo, en caso de tener alguna dificultad in situ, el usuario deber&aacute; ponerla en conocimiento del prestador de servicio directa e inmediatamente, para que el prestador solucione la inconformidad de manera expedita. Lo anterior sin perjuicio de la notificaci&oacute;n que debe hacer el usuario a la agencia de viajes para lo propio.</p>\r\n
    <h4 style="color: #042a44; font-size: 1.25rem; font-family: Roboto; line-height: 2rem; font-weight: bold; margin: 8px;">Limitaci&oacute;n de la responsabilidad de la agencia</h4>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">La informaci&oacute;n, software, productos y servicios publicados en este sitio web, pueden contener errores, como inexactitudes en tarifas y/o precios, en la descripci&oacute;n de contenido y/o servicios o cualquier error en particular, toda vez que en la mayor&iacute;a de los casos es suministrada por los proveedores. Por lo tanto, <strong>Aviatur</strong> no garantiza la exactitud de la informaci&oacute;n y declina la responsabilidad por dichos errores que se encuentren en el sitio web. Sin embargo, al ofrecer los servicios, la Agencia toma las precauciones razonables y act&uacute;a con la debida diligencia para minimizar la ocurrencia de estos eventos.</p>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;"><strong>Aviatur</strong> se reserva el derecho de corregir cualquier precio en el sitio web, reservas formuladas en virtud de un precio incorrecto. En tal caso, si est&aacute; disponible, le ofrecer&aacute; la oportunidad de mantener su reserva en el precio correcto o la cancelaci&oacute;n de la reserva, sin penalizaci&oacute;n, siempre y cuando cumpla, con las anteriores caracter&iacute;sticas.</p>\r\n
    </div>\r\n
    <div class="containerGeneral wrapper flex flex-col items-start m:items-center s:items-center xxs:items-center">\r\n
    <h2 style="color: #042a44; font-size: 2rem; font-family: Roboto; line-height: 2.5rem; font-weight: bold; margin: 8px;">POTESTAD DE LAS AUTORIDADES MIGRATORIAS</h2>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">Las decisiones emitidas por las autoridades migratorias de cada estado ser&aacute;n independientes y ajenas a las funciones de la agencia de viajes, por lo tanto, una decisi&oacute;n de no admisi&oacute;n o deportaci&oacute;n se constituye como un hecho de un tercero eximente de responsabilidad legal para <strong>Aviatur</strong> y sus proveedores.</p>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">En todos los viajes internacionales, el usuario debe verificar los requisitos de admisi&oacute;n, vigencia del pasaporte y dem&aacute;s permisos establecidos por las autoridades de cada uno de los pa&iacute;ses de destino y/o escala. Consulte las p&aacute;ginas web oficiales de las agencias de Migraci&oacute;n y Sanidad del pa&iacute;s y de los pa&iacute;ses de destino y escala, as&iacute; como los requisitos de las l&iacute;neas a&eacute;reas o fluviales. En caso de ser denegada por las autoridades la salida o entrada al pa&iacute;s de destino o de tr&aacute;nsito, por causas particulares del viajero por falta de los requisitos exigidos, por defecto en la documentaci&oacute;n exigida, y/o por no estar en posesi&oacute;n de esta, <strong>Aviatur</strong> declina toda responsabilidad por hechos de esta naturaleza.</p>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">Por disposiciones migratorias de cada pa&iacute;s, en caso de adquirir por nuestro intermedio un pasaje a&eacute;reo de un solo trayecto y no ser residente del pa&iacute;s de destino, el usuario podr&aacute; ser requerido por las autoridades migratorias a justificar el motivo de su viaje o las razones por las cuales no cuenta con un pasaje a&eacute;reo de regreso. Por lo cual, se sugiere siempre consultar al Consulado o Embajada correspondiente antes de efectuar la reserva. Las Compa&ntilde;&iacute;as A&eacute;reas o de Cruceros tambi&eacute;n podr&aacute;n exigir esta documentaci&oacute;n antes de embarcar.</p>\r\n
    <h3 style="color: #042a44; font-size: 1.5rem; font-family: Roboto; line-height: 2rem; font-weight: bold; margin: 8px;">DESCRIPCI&Oacute;N DE T&Eacute;RMINOS PARA TRANSPORTE A&Eacute;REO, HOTELES Y AUTOS:</h3>\r\n
    <h4 style="color: #042a44; font-size: 1.25rem; font-family: Roboto; line-height: 2rem; font-weight: bold; margin: 8px;">TRANSPORTE A&Eacute;REO</h4>\r\n
    <h5 style="color: #042a44; font-size: 1.25rem; font-family: Roboto; line-height: 2rem; font-weight: bold; margin: 8px;">Tarifa promo y/o con restricciones</h5>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">Cuando el comprador elige una tarifa promo o con restricciones, salvo indicaci&oacute;n expresa, se trata de una tarifa en la que no se permiten cambios, cancelaciones o reembolso del importe de la reserva (excepto pagando alguna penalidad dispuesta por la aerol&iacute;nea seg&uacute;n la tarifa aplicada). Esto significa que no se permite utilizar el tiquete a&eacute;reo de manera distinta a lo contratado, incluyendo este hecho el tratar de utilizar la vuelta de un vuelo, sin haber utilizado con anterioridad la ida.</p>\r\n
    <h5 style="color: #042a44; font-size: 1.25rem; font-family: Roboto; line-height: 2rem; font-weight: bold; margin: 8px;">Tasa Administrativa</h5>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">Se cobra una tasa administrativa por pasajero y el valor var&iacute;a de acuerdo al proceso de compra que se utilice. Ver Cobro <a style="color: #042a44; text-decoration: underline;" href="https://www.aviatur.com/contenidos/tarifa-administrativa-online" target="_blank">Tasa administrativa para venta en l&iacute;nea</a> y Tasa administrativa para venta en oficinas y central de reservas, la cual no es reembolsable y en caso de cambios o modificaciones que exijan cambiar el tiquete se proceder&aacute; nuevamente a cobrar dicho cargo.</p>\r\n
    <h5 style="color: #042a44; font-size: 1.25rem; font-family: Roboto; line-height: 2rem; font-weight: bold; margin: 8px;">Pol&iacute;ticas para viaje con menores</h5>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">Vuelos regulares. A efectos de transporte a&eacute;reo, menor es la persona que no ha cumplido los 18 a&ntilde;os de edad en la fecha del vuelo.</p>\r\n
    <ul style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px; list-style-type: disc; padding-left: 20px;">\r\n
    <li><strong>BEBE/INFANT (INF):</strong> Es el menor que en la fecha del vuelo a&uacute;n no ha cumplido los 2 a&ntilde;os de edad. Viaja sin ocupar asiento, acompa&ntilde;ado de una persona mayor de 18 a&ntilde;os, pagando un porcentaje variable de la tarifa del adulto.</li>\r\n
    <li><strong>NI&Ntilde;O/CHILD (CHD):</strong> Es el menor que habiendo cumplido los 2 a&ntilde;os de edad, no ha cumplido los 12 a&ntilde;os en la fecha del vuelo y viaja siempre acompa&ntilde;ado de una persona mayor de 18 a&ntilde;os. Viaja ocupando asiento.</li>\r\n
    <li><strong>JOVEN/YOUNG PASSENGER (YP):</strong> Es el menor que habiendo cumplido los 12 a&ntilde;os de edad, no ha cumplido los 18 a&ntilde;os en la fecha del vuelo y viaja sin acompa&ntilde;ante, y/o con asistencia en vuelo si fuese necesario. Viaja con tarifa de adulto.</li>\r\n
    </ul>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">Limitaciones de menores con cada adulto: Las compa&ntilde;&iacute;as de vuelo regular suelen aceptar por cada pasajero adulto un m&aacute;ximo de:</p>\r\n
    <ul style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px; list-style-type: disc; padding-left: 20px;">\r\n
    <li>Un BEBE (INF).</li>\r\n
    <li>Un BEBE (INF) y un NI&Ntilde;O (CHD) menor de 5 a&ntilde;os.</li>\r\n
    <li>Dos NI&Ntilde;OS (CHD) menores de 5 a&ntilde;os.</li>\r\n
    <li>Para volar con m&aacute;s de dos NI&Ntilde;OS (CHD) entre 5 y 12 a&ntilde;os se tendr&aacute; que consultar las pol&iacute;ticas con la compa&ntilde;&iacute;a a&eacute;rea que se opere.</li>\r\n
    </ul>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">Excepcionalmente (siempre habr&aacute; que consultar con la compa&ntilde;&iacute;a a&eacute;rea correspondiente) se podr&aacute; aceptar por cada pasajero adulto, dos BEBES (INF), siempre que uno viaje en brazos del pasajero adulto y el segundo en una silla de coche homologada, ocupando el asiento contiguo al pasajero. La tarifa a aplicar para el BEBE que ocupa el asiento ser&aacute; la misma que la de un NI&Ntilde;O (CHD).</p>\r\n
    <h5 style="color: #042a44; font-size: 1.25rem; font-family: Roboto; line-height: 2rem; font-weight: bold; margin: 8px;">MUJERES EN ESTADO DE EMBARAZO</h5>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">El operador a&eacute;reo podr&aacute; exigir un certificado m&eacute;dico que autorice el viaje dependiendo de las semanas de gestaci&oacute;n y otros factores. Se deber&aacute;n consultar las pol&iacute;ticas con la compa&ntilde;&iacute;a a&eacute;rea correspondiente.</p>\r\n
    <h4 style="color: #042a44; font-size: 1.25rem; font-family: Roboto; line-height: 2rem; font-weight: bold; margin: 8px;">Vuelos en aerol&iacute;neas de bajo costo</h4>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">La normativa de las compa&ntilde;&iacute;as a&eacute;reas de bajo costo en general, obliga a que todos los menores de 14 a&ntilde;os viajen siempre acompa&ntilde;ados por un adulto y debidamente documentados con <strong>PASAPORTE</strong>. En caso de incumplimiento de dicha normativa, a estos menores de 14 a&ntilde;os se les denegar&aacute; el embarque.</p>\r\n
    </div>\r\n
    <div class="containerGeneral wrapper flex flex-col items-start m:items-center s:items-center xxs:items-center">\r\n
    <div class="containerGeneral wrapper flex flex-col items-start m:items-center s:items-center xxs:items-center">\r\n
    <h4 style="color: #042a44; font-size: 1.25rem; font-family: Roboto; line-height: 2rem; font-weight: bold; margin: 8px;">T&eacute;rminos generales en los Tiquetes A&eacute;reos</h4>\r\n
    <ul style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px; list-style-type: disc; padding-left: 20px;">\r\n
    <li>Nuestro sitio web no est&aacute; habilitado para hacer reserva ni compra de tiquetes para infantes o ni&ntilde;os viajando sin un adulto mayor de 18 a&ntilde;os (tanto adultos como ni&ntilde;os deben estar en la misma reserva).</li>\r\n
    <li>Las reservaciones y compras de pago electr&oacute;nico de tiquetes a&eacute;reos se deben hacer por lo menos 6 horas antes de la fecha de salida del viaje.</li>\r\n
    <li>Las aerol&iacute;neas permitidas para realizar pago electr&oacute;nico de tiquetes a&eacute;reos son aquellas que operan en Colombia excepto: Easy-Fly, Satena, Ada, Spirit y Viva Colombia.</li>\r\n
    <li>Verifique en las condiciones de compra si el tiquete que est&aacute; adquiriendo es reembolsable, esto en caso de desistir de su viaje despu&eacute;s de haber realizado la compra.</li>\r\n
    <li>Recuerde que todas las tarifas promocionales no son reembolsables.</li>\r\n
    <li>Aplican restricciones y penalidades por cancelaciones y cambios establecidas por las Aerol&iacute;neas, el pasajero deber&aacute; consultar las pol&iacute;ticas.</li>\r\n
    <li>El reembolso de un tiquete lo realiza la aerol&iacute;nea y el tiempo estimado de reintegro depende de esta, siempre y cuando el tiquete a&eacute;reo sea reembolsable.</li>\r\n
    <li>Si bien de conformidad con lo previsto en las normas vigentes el reembolso por parte de la aerol&iacute;nea o de la agencia debe hacerse dentro de los 30 d&iacute;as siguientes a la fecha de la solicitud, debe considerarse que:</li>\r\n
    </ul>\r\n
    <ol style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px; padding-left: 20px; list-style-type: decimal;">\r\n
    <li>Si bien la agencia efect&uacute;a la venta, no recibe el valor pagado por el pasajero puesto que la entidad bancaria lo abona directamente a la aerol&iacute;nea.</li>\r\n
    <li>Una vez recibida la solicitud del pasajero, la agencia se la traslada a la aerol&iacute;nea.</li>\r\n
    <li>Una vez aceptado el reembolso por la aerol&iacute;nea esta debe comunicarle a la entidad bancaria que le abone en cuenta al tarjetahabiente el valor reclamado.</li>\r\n
    <li>Los tiempos de este proceso de la acreditaci&oacute;n en cuenta pueden tomar m&aacute;s de los 30 d&iacute;as que establece la ley y escapan al control de Aviatur.</li>\r\n
    </ol>\r\n
    <ul style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px; list-style-type: disc; padding-left: 20px;">\r\n
    <li>En caso de reembolso se aplicar&aacute;n las pol&iacute;ticas y penalidades establecidas por cada aerol&iacute;nea con base en el tipo de tarifa y sus restricciones.</li>\r\n
    <li>El pasajero con la confirmaci&oacute;n de compra acepta que ha le&iacute;do y est&aacute; de acuerdo con todos los t&eacute;rminos de compra del tiquete a&eacute;reo.</li>\r\n
    <li>Una vez terminado el proceso de compra, el usuario recibir&aacute; dos correos electr&oacute;nicos: uno de confirmaci&oacute;n autom&aacute;tica de la plataforma de pago y otro de la confirmaci&oacute;n de su tiquete a&eacute;reo.</li>\r\n
    <li>Todas las tarifas informadas en nuestro sitio web, son para pago &uacute;nicamente a trav&eacute;s de este medio (pago en l&iacute;nea).</li>\r\n
    <li>Las tarifas informadas en nuestro sitio web no se garantizan, hasta tanto no est&eacute; realizado el pago en l&iacute;nea.</li>\r\n
    <li>La respuesta a la b&uacute;squeda del usuario, puede no arrojar resultados, la causa podr&aacute; ser que las aerol&iacute;neas que hacen el trayecto en la ruta que est&aacute; consultando no se han afiliado a&uacute;n al sistema de reserva que utilizamos.</li>\r\n
    <li>En algunos casos los vuelos que confirma este buscador no pueden ser vendidos desde Colombia; por favor verificar su itinerario con uno de nuestros asesores.</li>\r\n
    <li>Para las transacciones realizadas a trav&eacute;s de pago electr&oacute;nico en nuestro sitio web se aplicar&aacute; una tasa administrativa diferencial de internet la cual ser&aacute; calculada teniendo en cuenta la aerol&iacute;nea y la ruta seleccionada.</li>\r\n
    <li>La tarjeta de cr&eacute;dito suministrada por usted, ser&aacute; verificada directamente por un sistema de pago en l&iacute;nea; en caso de encontrar alguna inconsistencia en la misma, su reserva puede ser cancelada.</li>\r\n
    </ul>\r\n
    </div>\r\n
    <h4 style="color: #042a44; font-size: 1.25rem; font-family: Roboto; line-height: 2rem; font-weight: bold; margin: 8px;">HOTELES:</h4>\r\n
    <ul style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px; list-style-type: disc; padding-left: 20px;">\r\n
    <li>Por este medio puede realizar una reserva y la misma se debe garantizar y pagar con tarjeta de cr&eacute;dito.</li>\r\n
    <li>La tarjeta de cr&eacute;dito suministrada por el usuario ser&aacute; verificada directamente por un sistema de pago en l&iacute;nea; en caso de encontrar alguna inconsistencia en la misma, la reserva puede ser cancelada.</li>\r\n
    <li>El valor total del alojamiento ser&aacute; liquidado y cargado a la tarjeta de cr&eacute;dito en el momento de cerrar la reserva.</li>\r\n
    <li>Los servicios adicionales ser&aacute;n liquidados y deber&aacute;n ser pagados directamente en el hotel cuando haga check out.</li>\r\n
    <li>Por favor verifique la acomodaci&oacute;n y servicios que incluye la tarifa antes de cerrar la reserva.</li>\r\n
    <li>Despu&eacute;s de cerrar la reserva le ser&aacute; enviado un Boucher de confirmaci&oacute;n al correo electr&oacute;nico.</li>\r\n
    <li>No olvide verificar las pol&iacute;ticas de cancelaci&oacute;n y condiciones de la tarifa del hotel que est&aacute; reservando.</li>\r\n
    <li>Todos los extranjeros est&aacute;n exentos de los impuestos en Colombia y solo tendr&aacute;n que pagar el seguro hotelero directamente en su hotel. Los pasajeros colombianos deben pagar en su hotel directamente las tasas y el seguro hotelero. Esta validaci&oacute;n se realizar&aacute; directamente en el hotel.</li>\r\n
    <li>En el caso de que por pol&iacute;ticas de cancelaci&oacute;n la reserva permita hacer un reembolso por cambio de fecha, cancelaci&oacute;n anticipada, etc., <strong>Aviatur</strong> adelantar&aacute; el tr&aacute;mite correspondiente ante el hotel o proveedor de servicios con el fin de que este proceda hacer un reembolso parcial o total al pasajero en el menor plazo posible, todo dentro de las pol&iacute;ticas que maneje dicho proveedor. Cabe resaltar que los costos ocasionados u asociados por dicho tr&aacute;mite ser&aacute;n descontados por <strong>Aviatur</strong> del eventual reintegro que se le haga al pasajero.</li>\r\n
    <li>Si requiere informaci&oacute;n adicional, por favor consulte con uno de nuestros asesores.</li>\r\n
    </ul>\r\n
    <h4 style="color: #042a44; font-size: 1.25rem; font-family: Roboto; line-height: 2rem; font-weight: bold; margin: 8px;">AUTOS</h4>\r\n
    <ul style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px; list-style-type: disc; padding-left: 20px;">\r\n
    <li>Por este medio puede confirmar su reserva y la misma se debe garantizar con tarjeta cr&eacute;dito.</li>\r\n
    <li>La tarjeta cr&eacute;dito suministrada por el cliente ser&aacute; verificada directamente por la compa&ntilde;&iacute;a que alquila el auto; en caso de encontrar alguna inconsistencia en la misma, la reserva puede ser cancelada.</li>\r\n
    <li>El valor total a pagar, incluyendo impuestos y seguros, ser&aacute; liquidado por la compa&ntilde;&iacute;a que alquila el auto en destino.</li>\r\n
    <li>Tenga presente la moneda y tasa de cambio en la cual se le informa la tarifa de la reserva elaborada por el usuario.</li>\r\n
    <li>Verificar las pol&iacute;ticas de cancelaci&oacute;n y condiciones de la tarifa seleccionada.</li>\r\n
    <li>Algunas compa&ntilde;&iacute;as de alquiler exigen seguros obligatorios para tomar el auto, dependiendo de la edad conductor y otros factores. El usuario deber&aacute; consultar las pol&iacute;ticas de la compa&ntilde;&iacute;a seleccionada.</li>\r\n
    </ul>\r\n
    </div>\r\n
    <div class="containerGeneral wrapper flex flex-col items-start m:items-center s:items-center xxs:items-center">\r\n
    <h4 style="color: #042a44; font-size: 1.25rem; font-family: Roboto; line-height: 2rem; font-weight: bold; margin: 8px;">DERECHOS DEL CONSUMIDOR:</h4>\r\n
    <h5 style="color: #042a44; font-size: 1.125rem; font-family: Roboto; line-height: 1.75rem; font-weight: bold; margin: 8px;">Retracto:</h5>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">De acuerdo con la ley 1480 de 2011 -Estatuto del Consumidor- trat&aacute;ndose de ventas por medios no tradicionales o a distancia, el consumidor podr&aacute; retractarse de los servicios adquiridos siempre y cuando lo notifique dentro de los cinco (5) d&iacute;as h&aacute;biles siguientes a la compra. Este Derecho proceder&aacute; siempre y cuando medien m&aacute;s de cinco (5) d&iacute;as corrientes desde que se efectu&oacute; la compra y la prestaci&oacute;n del servicio.</p>\r\n
    <h5 style="color: #042a44; font-size: 1.125rem; font-family: Roboto; line-height: 1.75rem; font-weight: bold; margin: 8px;">Desistimiento:</h5>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">Este Derecho procede &uacute;nicamente para servicios de transporte a&eacute;reo, por lo que el consumidor podr&aacute; desistir del tiquete siempre y cuando solicite este derecho hasta 24 horas antes de iniciar el vuelo de su itinerario. Sin embargo, este Derecho no aplicar&aacute; cuando sean tiquetes promocionales por lo que se tendr&aacute; que verificar la regla tarifaria e identificar si es reembolsable o no.</p>\r\n
    <h5 style="color: #042a44; font-size: 1.125rem; font-family: Roboto; line-height: 1.75rem; font-weight: bold; margin: 8px;">Reversi&oacute;n de Pagos:</h5>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">De conformidad con lo previsto en el Decreto 587 de 2016 el consumidor tiene derecho a solicitar la reversi&oacute;n del pago en el marco de las ventas efectuadas mediante mecanismos electr&oacute;nicos y, que para tal efecto se hubiere utilizado tarjetas de cr&eacute;dito d&eacute;bito o cualquier otro instrumento de pago electr&oacute;nico, siempre y cuando su solicitud se encuentre incursa dentro de las siguientes causales:</p>\r\n
    <ol style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px; padding-left: 20px; list-style-type: decimal;">\r\n
    <li>Cuando el consumidor sea objeto de fraude.</li>\r\n
    <li>Cuando corresponda a una operaci&oacute;n no solicitada.</li>\r\n
    <li>Cuando el producto adquirido no sea recibido.</li>\r\n
    <li>Cuando el producto entregado no corresponda a lo solicitado, no cumpla con las caracter&iacute;sticas inherentes o las atribuidas por la informaci&oacute;n que se suministre sobre &eacute;l.</li>\r\n
    <li>Cuando el producto entregado se encuentre defectuoso.</li>\r\n
    </ol>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">Para que proceda la reversi&oacute;n del pago, esta deber&aacute; ser solicitada dentro los cinco (5) d&iacute;as h&aacute;biles siguientes a la fecha en que el consumidor tuvo noticia de la operaci&oacute;n fraudulenta o no solicitada o que debi&oacute; haber recibido el producto o lo recibi&oacute; defectuoso o sin que correspondiera a lo solicitado. El consumidor deber&aacute; presentar la queja explicando la causal que fundamenta su caso, y notificar de la reclamaci&oacute;n al emisor del instrumento de pago electr&oacute;nico utilizado para realizar la compra, el cual, en conjunto con los dem&aacute;s participantes del proceso de pago, proceder&aacute;n a reversar la transacci&oacute;n al comprador.</p>\r\n
    </div>\r\n
    <div class="containerGeneral wrapper flex flex-col items-start m:items-center s:items-center xxs:items-center">\r\n
    <h4 style="color: #042a44; font-size: 1.25rem; font-family: Roboto; line-height: 2rem; font-weight: bold; margin: 8px;">RECOMENDACIONES GENERALES:</h4>\r\n
    <h5 style="color: #042a44; font-size: 1.125rem; font-family: Roboto; line-height: 1.75rem; font-weight: bold; margin: 8px;">Condiciones y restricciones para el pago electr&oacute;nico</h5>\r\n
    <ul style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px; padding-left: 20px; list-style-type: disc;">\r\n
    <li>Para la realizaci&oacute;n de la compra se le pedir&aacute;n al cliente los datos identificativos de los pasajeros/viajeros y la forma de pago de los mismos. Este hecho es realizado en varios pasos, una vez introducidos dichos datos, y antes de que usted realice la compra se le mostrar&aacute;n los mismos con el fin de que usted los verifique, pudiendo proceder a la compra.</li>\r\n
    <li>Los datos suministrados deben ser los mismos que reposan en su entidad financiera (direcci&oacute;n de correspondencia, tel&eacute;fono, c&eacute;dula, nombres y apellidos).</li>\r\n
    <li>Esta Agencia de Viajes se reserva el derecho de solicitar informaci&oacute;n adicional al cliente con el fin de verificar su compra.</li>\r\n
    <li>El horario para realizar pago electr&oacute;nico de tiquetes a&eacute;reos y reservas hoteleras es de 00:05 AM a 11:40 PM (- 5 GTM) hora de Colombia.</li>\r\n
    <li>Nuestro sitio web recibe como forma de pago tarjetas d&eacute;bito y tarjetas de cr&eacute;dito de las siguientes franquicias: VISA, MASTER CARD, AMERICAN EXPRESS y DINERS.</li>\r\n
    <li>La compra de cualquier servicio s&oacute;lo ser&aacute; efectiva en el momento en que esta Agencia de Viajes realice el cargo de manera v&aacute;lida en la tarjeta de cr&eacute;dito o d&eacute;bito o la forma de pago acordado, importe de dicha compra y esta haya sido verificada por el departamento financiero, pudiendo hasta dicho momento ser cancelada por parte de esta Agencia de Viajes.</li>\r\n
    <li>En el caso de que no fuera posible realizar el cargo en la tarjeta de cr&eacute;dito (transacci&oacute;n rechazada), el cliente debe saber que al no haber pago la reserva o solicitud podr&aacute; ser cancelada por esta Agencia de Viajes y/o el proveedor del servicio.</li>\r\n
    <li>Una vez realizada la compra, le llegar&aacute;n 2 correos: uno de confirmaci&oacute;n de la reserva (en caso de tiquetes a&eacute;reos) y otro de confirmaci&oacute;n o informaci&oacute;n del pago de la pasarela de pagos con toda la informaci&oacute;n de dicha compra y la informaci&oacute;n de la factura de compra, los cuales ser&aacute;n tambi&eacute;n guardados por esta Agencia de Viajes.</li>\r\n
    <li>En caso de compra de tiquetes a&eacute;reos le llegar&aacute; 2 transacciones de cobro: uno a nombre de la aerol&iacute;nea y el otro a nombre de la agencia de viajes.</li>\r\n
    </ul>\r\n
    <h5 style="color: #042a44; font-size: 1.125rem; font-family: Roboto; line-height: 1.75rem; font-weight: bold; margin: 8px;">Precio y tasa de cambio</h5>\r\n
    <ul style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px; padding-left: 20px; list-style-type: disc;">\r\n
    <li>Algunos servicios podr&aacute;n estar sujetos a tasas u otros cargos en destino.</li>\r\n
    <li>Los servicios no incluyen los gastos de visados, ni las tasas de salida de un pa&iacute;s, que pueden ser abonados en moneda local o en d&oacute;lares americanos en el aeropuerto de dicho territorio.</li>\r\n
    <li>Las variaciones en la tarifa aplicable por demora en el pago de la reserva en las cuant&iacute;as de las tasas de aeropuerto, desde el momento de la reserva hasta el momento de emisi&oacute;n del tiquete a&eacute;reo, ser&aacute;n asumidas por el cliente.</li>\r\n
    <li>Las tarifas anunciadas en moneda distinta al peso colombiano informar&aacute;n la tasa de cambio aplicable, el usuario deber&aacute; tenerla en cuenta al momento de realizar la compra.</li>\r\n
    <li>Los precios de los servicios est&aacute;n sujetos a cambios por fluctuaci&oacute;n de moneda, decisiones gubernamentales, modificaci&oacute;n de impuestos, tasas o contribuciones. Solo podr&aacute; asegurarse el precio vigente al momento del pago.</li>\r\n
    <li>Dependiendo del tipo de servicio la tasa que se utiliza puede ser diferente a las establecidas. Los proveedores de los servicios no aseguran ni garantizan dicha precisi&oacute;n.</li>\r\n
    <li>Aviatur no autoriza el uso de esta informaci&oacute;n para ning&uacute;n prop&oacute;sito que no sea su uso personal y se le proh&iacute;be expresamente la reventa, redistribuci&oacute;n y uso de la informaci&oacute;n para fines comerciales.</li>\r\n
    </ul>\r\n
    <h5 style="color: #042a44; font-size: 1.125rem; font-family: Roboto; line-height: 1.75rem; font-weight: bold; margin: 8px;">Verificaci&oacute;n de condiciones de seguridad del destino</h5>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">Se recomienda que el viajero verifique las advertencias que tiene el lugar escogido para el viaje. Por la venta de viajes, Aviatur no representa ni garantiza que viajar a ciertos lugares es recomendable o sin riesgo y no es responsable por da&ntilde;os o p&eacute;rdidas, que puedan resultar de viajar a estos lugares.</p>\r\n
    <h5 style="color: #042a44; font-size: 1.125rem; font-family: Roboto; line-height: 1.75rem; font-weight: bold; margin: 8px;">Documentaci&oacute;n</h5>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">Todos los pasajeros deber&aacute;n llevar consigo la documentaci&oacute;n personal necesaria. El Operador declina toda responsabilidad por la informaci&oacute;n, retiro y por rechazo de las visas. Son responsabilidad del usuario los documentos que le fueron entregados por el Operador.</p>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">El viajero declara que conoce y que cumplir&aacute; con los requisitos gubernamentales de documentaci&oacute;n de salida, entrada y otros. Dicha informaci&oacute;n es suministrada en el Sitio Web para colombianos ver en Documentos para Viajar. En caso de duda, se solicita que contacte con la Ayuda en L&iacute;nea, antes de realizar cualquier compra o con los asesores de cualquier oficina o Call Center.</p>\r\n
    <h5 style="color: #042a44; font-size: 1.125rem; font-family: Roboto; line-height: 1.75rem; font-weight: bold; margin: 8px;">Equipaje</h5>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">En el transporte terrestre, el Operador niega expresamente toda responsabilidad en caso de extrav&iacute;o, da&ntilde;os o hurtos por cualquier circunstancia. Recomendamos a los pasajeros que presencien el manejo, carga y descarga del equipaje.</p>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">En el transporte a&eacute;reo la aerol&iacute;nea es responsable por el equipaje facturado, por lo cual en caso de da&ntilde;o, p&eacute;rdida, retraso o saqueo, el pasajero tendr&aacute; derecho a ser indemnizado seg&uacute;n sea el caso. El pasajero deber&aacute; presentar una queja o reclamo a la aerol&iacute;nea inmediatamente despu&eacute;s de haber sido notado el da&ntilde;o, p&eacute;rdida o saque, a m&aacute;s tardar, dentro de un plazo de siete d&iacute;as, a partir de la fecha del tiquete o de la fecha en que el equipaje deb&iacute;a llegar a su destino. En caso de retraso, el reclamo deber&aacute; efectuarse dentro de los 21 d&iacute;as, a partir de la fecha en que el equipaje debi&oacute; llegar a su destino.</p>\r\n
    <h5 style="color: #042a44; font-size: 1.125rem; font-family: Roboto; line-height: 1.75rem; font-weight: bold; margin: 8px;">Aclaraciones</h5>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">1. El servicio de maletero, cuando es incluido en el programa, es prestado en los aeropuertos y en otros lugares de embarque. Los hoteles disponen de personal propio para este fin.</p>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">2. Las propinas representan el agradecimiento por la eficiencia de un servicio recibido, y como tal, siempre son voluntarias.</p>\r\n
    <h5 style="color: #042a44; font-size: 1.125rem; font-family: Roboto; line-height: 1.75rem; font-weight: bold; margin: 8px;">Concordancia</h5>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">Al solicitar la inscripci&oacute;n en cualquier programa de viaje comercializado por esta Agencia de Viajes el cliente y/o pasajero declara que conoce y aprueba todos los t&eacute;rminos descritos en este sitio web, las cuales se encuentran disponibles para ser impresas, bien como las condiciones especiales descritas en el programa de viaje o en el proyecto de viaje espec&iacute;fico.</p>\r\n
    <h5 style="color: #042a44; font-size: 1.125rem; font-family: Roboto; line-height: 1.75rem; font-weight: bold; margin: 8px;">Publicidad</h5>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">Para efectos de lo dispuesto en la Ley 1558 de 2012 y en especial el art&iacute;culo 30, usted tiene derecho a recibir una informaci&oacute;n completa, veraz y oportuna acerca de los productos o servicios ofrecidos por Aviatur. Si Usted requiere informaci&oacute;n adicional de los prestadores de servicios tur&iacute;sticos que anuncian en Aviatur, puede ingresar directamente a la p&aacute;gina web de estos o de las entidades competentes en la cual encontrar&aacute; datos adicionales tales como direcciones, contactos, NIT, Rut, Registro Nacional de Turismo y dem&aacute;s datos que usted considere necesarios para su decisi&oacute;n de compra.</p>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">Parte del Portal puede albergar contenidos publicitarios o estar patrocinado. Los anunciantes y patrocinadores son los &uacute;nicos responsables de asegurarse que el material remitido para su inclusi&oacute;n en el Portal cumple con las leyes que en cada caso puedan ser de aplicaci&oacute;n. Esta Agencia de Viajes no ser&aacute; responsable de cualquier error, inexactitud o irregularidad que puedan contener los contenidos publicitarios o de los patrocinadores.</p>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">En todo caso, para interponer cualquier reclamaci&oacute;n relacionada con los Contenidos publicitarios insertados en el Portal pueden dirigirse a la siguiente direcci&oacute;n de correo electr&oacute;nico: soptepagelectronic@aviatur.comy desde all&iacute; se har&aacute; contacto con el anunciante.</p>\r\n
    <h5 style="color: #042a44; font-size: 1.125rem; font-family: Roboto; line-height: 1.75rem; font-weight: bold; margin: 8px;">SPAM</h5>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">Se aplicar&aacute;n las leyes que al respecto est&eacute;n vigentes en el territorio colombiano. Un correo electr&oacute;nico no podr&aacute; ser considerado SPAM mientras incluya una forma de ser removido.</p>\r\n
    </div>\r\n
    <div class="containerGeneral wrapper flex flex-col items-start m:items-center s:items-center xxs:items-center">\r\n
    <h4 style="color: #042a44; font-size: 1.25rem; font-family: Roboto; line-height: 2rem; font-weight: bold; margin: 8px;">COMPORTAMIENTOS Y COMPROMISOS RESPONSABLES CON LOS DESTINOS:</h4>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">La Organizaci&oacute;n Aviatur ofrece productos y servicios tur&iacute;sticos realizando la gesti&oacute;n y actividades dentro del marco legal que nos rige, promoviendo la sostenibilidad a trav&eacute;s de medidas de mitigaci&oacute;n, control y prevenci&oacute;n de los impactos ambientales, socioculturales y econ&oacute;micos, por medio de programas que propenden por el desarrollo de las regiones y la toma de conciencia de nuestros colaboradores, clientes, proveedores y hu&eacute;spedes, hacia la conservaci&oacute;n y preservaci&oacute;n de la naturaleza, exaltando sus derechos y deberes en su compromiso con la sostenibilidad, garantizando el mejoramiento continuo de cada una de las actividades, asignando los recursos necesarios para su operaci&oacute;n, capacitando a nuestros colaboradores. Por lo que se hacen las siguientes recomendaciones a nuestros usuarios en favor de la sostenibilidad de nos caracteriza como Agencia:</p>\r\n
    <ul style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px; list-style-type: disc; padding-left: 20px;">\r\n
    <li>No extraiga de su h&aacute;bitat natural especies de flora y/o fauna. Esto es un delito ambiental.</li>\r\n
    <li>No introduzca especies ex&oacute;ticas de fauna y flora. Esto causa serias alteraciones en el h&aacute;bitat natural de especies de flora y fauna y en sus cadenas tr&oacute;ficas.</li>\r\n
    <li>No alimente directamente a los animales silvestres. La alimentaci&oacute;n debe ser controlada y asesorada por expertos en manejo de fauna.</li>\r\n
    <li>No emita ruidos excesivos ya que pueden alterar el entorno natural de la fauna local.</li>\r\n
    <li>No haga quemas ni fogatas. Ya que los gases producidos durante la pueden ser t&oacute;xicos y pueden ocasionar afectaciones graves en los ecosistemas y comunidades en donde se realizan.</li>\r\n
    <li>No dispongan de manera inadecuada los residuos s&oacute;lidos generados.</li>\r\n
    </ul>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">Tenga en cuenta las recomendaciones de ingreso, comportamiento, permanencia, respeto y conservaci&oacute;n espec&iacute;fica de estos destinos tur&iacute;sticos.</p>\r\n
    <h5 style="color: #042a44; font-size: 1.125rem; font-family: Roboto; line-height: 1.75rem; font-weight: bold; margin: 8px;">EN CONTRA DE LA PORNOGRAF&Iacute;A INFANTIL Y TURISMO SEXUAL:</h5>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">De acuerdo con la Ley 679 del 3 de agosto de 2001 expedida por El Congreso de la Rep&uacute;blica, con la cual se dictan disposiciones para prevenir y contrarrestar la explotaci&oacute;n, la pornograf&iacute;a y el turismo sexual con menores de edad.</p>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">De acuerdo con lo establecido en dicha Ley, todas las personas deben prevenir, bloquear, combatir y denunciar la explotaci&oacute;n, alojamiento, uso, publicaci&oacute;n, difusi&oacute;n de im&aacute;genes, textos, documentos, archivos audiovisuales, uso indebido de redes globales de informaci&oacute;n, o el establecimiento de v&iacute;nculos telem&aacute;ticos de cualquier clase relacionados con material pornogr&aacute;fico o alusivo a actividades sexuales de menores de edad.</p>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">En desarrollo de lo dispuesto en el art&iacute;culo 17 de la Ley 679 de 2001, la agencia advierte al turista que la explotaci&oacute;n y el abuso sexual de menores de edad en el pa&iacute;s son sancionados penal y administrativamente, conforme a las leyes vigentes.  As&iacute; mismo y con el fin de dar cumplimiento a la Resoluci&oacute;n 3840 del 24 de diciembre de 2009 y seg&uacute;n el Art&iacute;culo 1 de la Ley 1336 del 21 de julio de 2009, Aviatur S.A.S. adopt&oacute; un modelo de C&oacute;digo de Conducta, con el fin de prevenir e impedir la explotaci&oacute;n sexual de ni&ntilde;os, ni&ntilde;as y adolescentes en la actividad tur&iacute;stica.</p>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">Por lo que el usuario entiende y declina de toda actividad, acci&oacute;n u omisi&oacute;n que se encuentre encaminada a desarrollar actividades sexuales en contra de menores de edad y se compromete a denunciar de manera inmediata sobre alguna sospecha a las autoridades competentes.</p>\r\n
    <h5 style="color: #042a44; font-size: 1.125rem; font-family: Roboto; line-height: 1.75rem; font-weight: bold; margin: 8px;">LAVADO DE ACTIVOS Y FINANCIACI&Oacute;N DEL TERRORISMO:</h5>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">Aviatur declara que no se encuentra en ninguna lista de las establecidas a nivel local o internacional para el control de lavado de activos y financiamiento del terrorismo; as&iacute; mismo en aplicaci&oacute;n del Sistema de Prevenci&oacute;n de Lavado de Activos, verificar&aacute; que sus subcontratistas, proveedores, miembros de la junta directiva o junta de socios, sus representantes legales, su revisor fiscal, clientes y pasajeros, tampoco se encuentren en dichas listas.</p>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">El Usuario conoce, entiende y acepta de manera voluntaria e inequ&iacute;voca, que el Grupo Empresarial Aviatur, en cumplimiento de su obligaci&oacute;n legal de prevenir y controlar el lavado de activos y la financiaci&oacute;n del terrorismo, siguiendo la jurisprudencia de La Corte Constitucional sobre la materia, y por constituir una causal objetiva, podr&aacute; terminar, unilateralmente y sin previo aviso, la prestaci&oacute;n de los servicios cuando su nombre haya sido incluido en listas Internacionales tales como ONU u OFAC, esta &uacute;ltima com&uacute;nmente llamada lista Clinton. As&iacute; mismo, podr&aacute; darlo por terminado cuando El Usuario, persona natural: i-, registre a una persona incluida en cualquiera de estas listas; ii-las autoridades competentes lo hayan condenado por conductas relacionados con actividades il&iacute;citas y/o relacionadas con el lavado de activos, la financiaci&oacute;n del terrorismo y/o cualquiera de los delitos conexos de los que tratan el C&oacute;digo Penal Colombiano y/o las normas que lo modifiquen, adicionen o complementen.</p>\r\n
    </div>\r\n
    <div class="containerGeneral wrapper flex flex-col items-start m:items-center s:items-center xxs:items-center">\r\n
    <h4 style="color: #042a44; font-size: 1.25rem; font-family: Roboto; line-height: 2rem; font-weight: bold; margin: 8px;">POL&Iacute;TICA DE EQUIDAD, DIVERSIDAD E INCLUSI&Oacute;N:</h4>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">Aviatur cuenta con una pol&iacute;tica de Diversidad, Equidad e Inclusi&oacute;n que se centra en el respeto, la integridad, la transparencia y la equidad en el entorno laboral. Promueve la diversidad, la inclusi&oacute;n y la permanencia para todos los colaboradores, garantizando procesos libres de discriminaci&oacute;n y reconociendo la individualidad de cada persona. Esta pol&iacute;tica incluye medidas para prevenir y atender denuncias de discriminaci&oacute;n y se aplica globalmente a socios, directivos, trabajadores, proveedores y clientes. Su incumplimiento puede resultar en la terminaci&oacute;n de contratos o acuerdos con proveedores y clientes.</p>\r\n
    <h5 style="color: #042a44; font-size: 1.125rem; font-family: Roboto; line-height: 1.75rem; font-weight: bold; margin: 8px;">HABEAS DATA</h5>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">Al comprar a trav&eacute;s de nuestra p&aacute;gina web, el usuario autoriza a Aviatur S.A.S. y sus filiales, a consultar, solicitar, suministrar, reportar, procesar y divulgar toda la informaci&oacute;n que se refiera a mi comportamiento crediticio, financiero, comercial o de servicios, a terceros o a la central de Informaci&oacute;n CIFIN S.A. y/o CYBERSOURCE, y/o EGM Ingenier&iacute;a Sin Fronteras S.A.S y/o Place to Pay (plataforma de pagos empleada en &eacute;ste sitio web) o entidades hom&oacute;logas en otros pa&iacute;ses, gener&aacute;ndose una huella de consulta.</p>\r\n
    <h5 style="color: #042a44; font-size: 1.125rem; font-family: Roboto; line-height: 1.75rem; font-weight: bold; margin: 8px;">PROTECCI&Oacute;N DE DATOS</h5>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">Este sitio web conforme a lo dispuesto en la Ley 1266 de 2008 y 1581 de 2012; implementa su pol&iacute;tica de protecci&oacute;n de datos la cual busca garantizar la protecci&oacute;n y almacenamiento de las bases de datos que contengan informaci&oacute;n personal o socialmente relevante y no atentar contra los derechos fundamentales de nuestros clientes. Lo invitamos a consultarla en:<a style="color: #042a44; text-decoration: underline;" href="https://www.aviatur.com/contenidos/politica-de-privacidad" target="_blank"> Pol&iacute;tica de Privacidad y Tratamiento de los Datos Personales.</a></p>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">Al comprar a trav&eacute;s de nuestra p&aacute;gina web, y teniendo en cuenta la naturaleza de las prestaciones y el car&aacute;cter de intermediaci&oacute;n que se ejerce, usted autoriza a Aviatur para que consulte, almacene, administre, transmita o transfiera a las entidades legalmente autorizadas y prestadores de servicio, la informaci&oacute;n personal suministrada para los fines del cumplimiento del servicio de agencia y que resulte de todas las funciones que directa o indirectamente se les hayan otorgado a las agencias de viajes o se les otorguen en el futuro.</p>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">En caso de suministrar informaci&oacute;n personal de terceros, usted lo hace a t&iacute;tulo de responsable conforme a lo dispuesto en la ley 1581 de 2012; por lo tanto, autoriza a la agencia de viajes efectuar la transmisi&oacute;n y en general el tratamiento de dicha informaci&oacute;n personal con el &uacute;nico fin de contacto comercial posterior. La transmisi&oacute;n de informaci&oacute;n tiene lugar en tanto que, para prestar los servicios correspondientes, Aviatur deber&aacute; entregar la informaci&oacute;n personal de terceros a los proveedores contratados, situaci&oacute;n que conoce, acepta y sobre la cual ha informado a los titulares de la informaci&oacute;n, en calidad de responsable.</p>\r\n
    <p style="font-size: 1rem; line-height: 1.75rem; font-family: Ubuntu; font-weight: light; color: #2f2f2f; margin: 16px 8px 16px 8px;">En caso de entrega de datos personales de menores de edad o de personas consideradas con discapacidad, usted garantiza que lo hace como representante de dicho menor de edad o persona discapacitada, o que cuenta con la autorizaci&oacute;n legal y que el menor de edad fue escuchado y que fueron respetados sus derechos fundamentales. Los datos de los menores de edad, comprendidos en una categor&iacute;a especial de protecci&oacute;n, se tratar&aacute;n conforme lo dispone la legislaci&oacute;n aplicable en la materia y de acuerdo con lo dispuesto en nuestra pol&iacute;tica de datos personales disponible en <a style="color: #042a44; text-decoration: underline;" href="https://www.aviatur.com" target="_blank">www.aviatur.com</a>. Cualquier situaci&oacute;n que desee referir en materia de protecci&oacute;n de datos personales ser&aacute; recibida a trav&eacute;s de <strong>soptepagelectronic@aviatur.com</strong>.</p>\r\n
    </div>\r\n
    </div>
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